Delete your Farmsured account

Farmsured® is a product of Agribusiness Dynamics Technology Limited (AgDYNA). This page explains how to request deletion of your Farmsured account and associated personal data, and when limited records may need to be retained.

You can request account deletion at any time. There is no charge.

How to request deletion

On the web or by email: email hello@farmsured.com with the subject “Delete my Farmsured account”. Send the request from the email address registered to the account where possible and include your name and registered phone number.

If you no longer have access to the registered email or phone number, contact Farmsured support so that we can verify your identity another way.

We aim to acknowledge a deletion request within two working days and complete a valid request within 30 days. If we need more information, or if a legal or contractual obligation requires us to retain particular records, we will explain this to you.

Before deletion

• Withdraw any available wallet balance or follow the withdrawal/support process shown in the app.

• If you have an open loan, trade-credit facility, dispute, claim or other active obligation, we may need to keep and use the minimum information required to administer or resolve that obligation even after account access is closed.

• Any Farmsured points and Farmtrove Tokens will be handled in accordance with the applicable Farmsured and Farmtrove terms.

• Deleting your Farmsured account does not automatically cancel a separate contract issued by an independent insurance, health, pension, credit or other regulated provider. We will tell you which provider to contact where applicable.

What we delete or anonymise

Subject to the retention exceptions below, we delete or anonymise personal data associated with the account, including:

• profile and contact information that is no longer needed;

• authentication credentials, sessions, device/push-notification tokens and saved app preferences;

• uploaded photographs and documents that are not required as part of a legally retained record;

• account-linked messages and support data to the extent they can be deleted without affecting another person’s record or a legal, fraud-prevention, security or dispute requirement;

• other personal data for which Farmsured no longer has a lawful basis to retain.

Farm and assurance records. Production, protocol-compliance, input-verification and output-screening records may form part of a food-safety, traceability or audit chain. Where those records can remain useful without identifying you, we anonymise them. Where a minimum identifiable record must lawfully be kept, we restrict it to the purpose and period that justifies the retention.

Records that may be retained

Some records may need to be retained after account deletion for legal, regulatory, accounting, fraud-prevention, safety, contractual, claims or dispute purposes. These may include:

• financial transaction and accounting records for the period required by applicable Nigerian law;

• identity/KYC records where AgDYNA or a licensed financial-service provider is legally required to retain them;

• records needed to administer or evidence an unsettled loan, trade-credit facility, claim, investigation, dispute or regulatory enquiry;

• minimum food-safety, traceability and assurance records where continued retention has a documented lawful basis.

Our Privacy Notice contains the current retention schedule and explains the legal basis used for retained records. Retained records are not used for marketing and access is restricted to the purpose for which they are kept.

Data held by other organisations

Some providers process personal data on Farmsured’s behalf. Where deletion is required and no retention exception applies, we will instruct those service providers to delete the relevant data.

Other organisations may act as independent regulated data controllers — for example, a licensed credit bureau, insurer, pension provider or financial institution. Those organisations may be required to keep their own records under the laws and regulatory rules that apply to them. Deleting your Farmsured account does not delete an independent controller’s records.

Deleting particular data without closing your account

You may also ask us to delete or correct particular personal data while keeping your account, where the data is not required for an active service, legal obligation, safety record or other lawful purpose. Email hello@farmsured.com and tell us what you want us to review.

Questions or complaints

For questions about account deletion or your data-protection rights, contact our privacy/data-protection contact at hello@farmsured.com.

You may also lodge a complaint with the Nigeria Data Protection Commission.